Protecting Your Privacy at Concentric
Our Commitment to You At Concentric, we respect your privacy. We follow Australian laws to ensure your personal information is safe, secure, and managed correctly. Note: This is a summary. You can read our full Privacy Policy here.
Information We Collect To provide you with the best healthcare and support, we need to collect some information about you. This includes:
Who you are: Your name, address, phone number, and date of birth.
Your health: Medical history, therapy notes, and treatment plans.
Payment details: Your Medicare, NDIS, or private health insurance numbers.
We usually ask you for this information directly. Sometimes, we may get it from your doctor, other health providers, or the NDIS to ensure we have the full picture of your health needs.
Why We Need This Information We use your information to:
Provide you with healthcare and therapy services.
Talk with you, your family, or your support network.
Manage our accounts and billing.
Meet our legal rules (including reporting to the NDIS).
Sharing Your Information We do not sell your information. We only share it when necessary for your care or required by law. We may share it with:
Your other doctors or health providers (like your GP).
People you have approved (like a family member or legal guardian).
Government agencies (like the NDIS, Medicare, or Centrelink).
- Our business support team in the Philippines that helps us with administration tasks.
Where We Store Your Information To keep our services running smoothly and securely, we use modern technology and support teams.
Digital Storage: We store files in secure “cloud” systems. Some of these secure data centres are located in Europe.
We check that all our partners follow strict security rules that match Australian privacy standards.
Keeping Your Data Safe We take your security seriously. We use trusted computer systems, secure passwords, and strict staff training to stop anyone from seeing your information who shouldn’t.
Your Rights It is your information. You have the right to:
Ask to see the information we hold about you.
Ask us to fix any mistakes in your information.
Contact Us If you have questions, worries, or want to make a complaint, we are here to listen.
Speak with your local clinic manager.
Email our team at support@concentric.com.au.
If you are not happy with our response, our full Privacy Policy explains how to contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.