Premium Support

The CONCENTRIC Engineering Services team, representing many decades of industry experience, is able to provide various levels of support from customised packages right up to the full-feature CONCENTRIC Premium Support. The entry-level is Warranty Support which is provided directly by our Technology Partners.

This extended level of contractual support is designed to compliment the warranty support provision, providing additional benefits and levels of integration beyond the warranty requirements. Premium Support includes the following additional features:

  • Targeted response times.
  • View/update on-line problem reports.
  • Defect support via phone.
  • Non-defect support via phone.
  • Access to on-line publications.
  • Access to registered download area.
  • Access to knowledge database.

The toll free Premium Support number and email address allow for rapid response times and no-fuss communication.

Toll-Free: 1800 025 922
Email: supportondemand@concentric.com.au